Sea Walker Media Corporation/Singing News SMS Privacy Policy Last Updated: 8/1/26

This SMS Privacy Policy explains how Sea Walker Media(“we,” “us,” or “our”) collects, uses, and protects information related to our customer-service text messaging program.

1. Information We Collect When you interact with us via SMS (including by providing a phone number for callback/messaging, texting us after hearing our voicemail prompt, or otherwise communicating with us by text), we may collect:

  • Your mobile phone number
  • Your name (if provided)
  • The content of messages you send us
  • Message delivery and interaction data (timestamps, delivery status, etc.)
  • Any other information you voluntarily provide in connection with your customer-service request

2. How We Collect Information We collect this information when you:

  • Provide a phone number during a phone call, voicemail, or IVR interaction for customer-service follow-up
  • Text our number after hearing our invitation to text us for faster service
  • Reply to our customer-service messages
  • Otherwise contact us by SMS regarding a service request

3. How We Use SMS Information We use this information solely to:

  • Respond to and resolve your customer-service requests and inquiries
  • Provide status updates or follow-up information related to your specific request
  • Improve our customer-service processes
  • Comply with legal obligations

We do not use this information to send marketing, promotional, or advertising messages.

4. Sharing of Information We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

We may share information with trusted service providers who help us deliver SMS messages (e.g., our messaging platform provider and telecommunications carriers). These providers are contractually required to use the information only to perform services on our behalf and to protect it.

We may also disclose information if required by law, legal process, or to protect our rights, safety, or property.

5. Data Retention We retain SMS-related information only as long as needed to fulfill the purposes described above, to comply with legal obligations, or to resolve disputes. You may request deletion of your data subject to applicable law.

6. Opt-Out and Your Choices You may opt out of receiving further SMS messages from us at any time by replying STOP to any message. After you opt out, we will send a confirmation and will not send further customer-service texts to that number unless you re-initiate contact.

You may also contact us at [email protected] or 1-800-527-5226 to request opt-out or exercise other privacy rights.

7. Security We implement reasonable administrative, technical, and physical safeguards to protect the information we collect.

8. Changes to This Policy We may update this SMS Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of the SMS service after changes constitutes acceptance of the updated policy.

9. Contact Us Questions about this policy or our SMS practices: Email: [email protected] Phone:1-800-527-5226 Website: www.singingnews.com